Refund policy

Return & Replacement Policy

Last updated: April 18, 2026

At Rustic Farm Foods Inc. we are committed to providing high-quality products to our wholesale customers. Due to the nature of our business (bulk and wholesale supply), our return and replacement policy is subject to the following terms:

🟢 Returns Policy

Returns are accepted only with prior approval from our team.
Requests must be submitted within an agreed timeframe after delivery.
Products must be:
- Unused
- In original condition
- In original packaging

🟢 10-Day Replacement Policy

We offer product replacement within 10 days of delivery under the following conditions:

Damaged products
Incorrect items received
Product quality issues

To be eligible for replacement:

The product must be unused
Returned in original packaging
Supported with clear photos and order details

Customers must contact us within 10 days of receiving the order.

Once approved, we will arrange the replacement accordingly.

🟢 Non-Returnable Items

Due to the nature of food products, we do not accept returns for:

Opened products
Used products
Improperly stored items
Products past acceptable condition after delivery

🟢 Refunds

Refunds are issued only after:
- Inspection of returned items
- Approval by our team
Refunds may be processed:
- To the original payment method
- Or as agreed with the customer